Last updated: 15 April 2026

How To Cancel Your Subscription

Cancel your subscription in any of the following ways:

1. Email our customer support team via email at [email protected]

2. When logged in to our software (https://app.kre8hq.com/) click on "Manage KRE8 Billing".

Subscriptions & Cancellations

Billing Cycles: Subscriptions are billed in advance on a recurring basis on a monthly or annual basis, depending on your plan.

Auto-Renewal: Your subscription renews automatically at the end of each billing cycle unless you cancel before it ends.

No Refunds on Credits: We don't provide refunds for any account credits.

Price Changes: Subscription prices are subject to change. You will be notified of any changed in advance. New prices will take effect on your next billing cycle. Continuing to use the service after a price change means you accept the new price. If you disagree with a price change, you can cancel before it takes effect.

Payment Information: We do not directly store your payment details. Payment information is securely stored in Stripe. We are not able to see or change your card details. You may update your payment details in your account settings as needed.

Software Refund Policy

If you decide to cancel within the first 30 days of your first payment, you will receive a full refund for that month, minus any processing fees that are billed directly by Stripe.

If you have used our templates or used our Software to launch or sell your product, the 30-day refund window no longer applies and your subscription is non-refundable.

Credits: We do not provide credits for partial subscription periods.

Cancellation: After cancellation, you'll retain access until the end of your current billing cycle.

Policy Abuse: We may deny refund requests if the policy is abused.

Conditions for a refund

1. Refunds are only available for the first paid month of the software.

2. Refund requests must be made within 30 days of the first payment.

3. Refunds will be issued to the original payment method used during the purchase.

4. Processing fees (charged by Stripe) will apply to the refund amount.

Fees and Payments

Payment Requirement: You must pay for each product you use, as per the pricing shown to you.

Payment Processors: We use Stripe to handle payments. Their terms and privacy policies also apply.

Billing Method: Charges are made through the payment method you select in your account settings.

Currency: All fees are in U.S. dollars. You're responsible for any currency conversion or foreign exchange fees.

Delinquent Payments

Payment Failure Notice: If we can't process your payment, we'll notify you promptly.

Suspension:

If fees remain unpaid 14 days after our notice, we may suspend or revoke your access.

Access is reinstated upon payment of outstanding fees plus the next billing cycle's fees.

Termination:

If fees are unpaid 30 days after our notice, we may terminate your access.

Reinstatement requires payment of outstanding fees plus the next billing cycle's fees.

Service Impact:

Suspension or termination may affect your ability to serve your customers or process payments.

We're not liable for any issues arising from suspension or termination.

Your Responsibility:

You agree to handle any disputes with your customers resulting from suspension or termination.

You indemnify us against any claims related to such disputes.

Thank you for using KRE8!